PROBLEM

SOLUTION

NO COFFEE FROM HEADS

Check mains water supply.

Water pressure guage on machine should show 1-5 bar normally.

Grind too fine.

Adjust grinder to a rougher grind. Minor adjustments are usually enough.

Group heads blocked.

Clean with cleaning powder.

Touchpads not working. Call us for more help.

NO STEAM

Machine cold. Open steam arms and wait 10-15 minutes.

Boiler has just filled with cold water. Wait 5-10 minutes.

Steam nozzles blocked. Remove and clean.

Steam valves choked. Call us for more help.

Machine has overfilled with water. Call for help on this one

COFFEE POURING TOO FAST

Grind too coarse. Adjust grinder finer and test.

Not a full portion in filter holder. Empty holder and dispense full measure from grinder. Always one pull for one shot, and 2 pulls for 2 shots.

FILTER HOLDER NOT LOCKING IN

Group seals need replaced. Call us for help.

Too much coffee in filter holder. Empty holder and dispense 1 correct measure to test.

TOO MUCH/TOO LITTLE COFFEE IN CUP

Quantity needs set as per machine instructions.

Call for help on this one

LEAKING FROM UNDER MACHINE

Waste box blocked.

Remove machine drip tray and clean out box and pipe.

GRINDER NOT WORKING

Check fuse.

Is the hopper slide pushed in? Pull out and try again.

Grinder has overheated. This usually happens when the blades are worn out. Get us to do this for you. Alternatively, we can send you a new set of blades to fit yourself.

STEAM LEAKING FROM INSIDE

Isolate the power and call us for help

NO MILK FROM FOAMER - Bean to cup machines

Strip foamer and clean. Rebuild and execute clean cycle. Check all air/steam holes are clear and ensure any pipes remain free and not kinked.

If you don't know how to run a clean cycle with your machine, get in touch and we'll help.

TROUBLESHOOTING

PROBLEM

SOLUTION